Service Options
Image1 offers OEM, Refurbished and Aftermarket printer parts; many of which are available as an Exchange or Off-The-Shelf. The Exchange program allows you to purchase quality printer parts for same day shipment then simply return your repairable cores to Image1’s recycling center.
E-Commerce (coming soon)
Image1 has the most comprehensive, easy to use online shopping experience available. By registering as a web customer, you gain access to real-time inventory, pricing, product images, order confirmation, order history, and tracking information.
Tech Support
Have a printer repair problems? Image1 offers live Tech Support. Our team of Engineers will quickly help identify and solve any printing issues.
We also provide many technical resources, including our popular Tech Tool, Error Code Reference, Printer Maintenance Kit Instructions, Quick Reference Guide, HP Parts Diagrams, and more.
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Tech Traning
We offer a variety of online and onsite traning courses for
field technicians. We also offer customer service
training for Dispatch, Support, and Customer Help
Desks. Upon successful completion of the Image1
training, customers will be prepared for the testing
and required completion certifications from Comptia
to get PDI+ and Service Center Authorized.
Core Management
Managing your fuser cores can be a hassle but we make it easy with
- 60 day return policies
- Automated core return reminders
- Best in class online core management tool
- Dedicated Core Specialist to help with any questions you may have
Also available:
Image1 Core Points Program can save you time by having us mange and store your fuser cores. This program helps you avoid core charges and discrepancies as well as predetermining what your fusers are worth before you send them back.
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