Online Training
 
Image1 offers the industries best online training for field technicians. We also offer customer service training for Dispatch, Support, and Customer Help Desks. Upon successful completion of the Image1 training, customers will be prepared for the testing and required completion certifications from Comptia to get PDI+ and Service Center Authorized.

• PDI+ Technical Certification

CompTIA PDI+ is a vendor-neutral credential that certifies an individual has the baseline technical skills necessary to service and support printing and document imaging devices as well as business and communications skills to provide a quality customer service experience.

Companies that provided subject matter expertise and financial support to develop CompTIA PDI+ included Brother International Corporation; Canon; Data Vault, Inc.; Hewlett Packard; Konica Minolta Business Solutions; Lexmark International; Pitney Bowes; Ricoh Americas Corporation; Sharp Electronics Corporation; Sharp Electronics of Canada; Specialized Solutions; and Xerox Corporation.

Service Skills Accreditation Training Courses
Service Skills Accreditation Training Courses from Comptia, ensure customers are treated effectively, efficiently, and with top level customer service. Companies that implement CSSA enjoy substantial improvements in customer service scores and resolution rates, which enhance the profitability of their service organization. This program compliments the technical certifications that technicians have completed.

• Getting to the Heart of Technical Support™
• Getting to the Heart of Field Service™
• Diagnostic Troubleshooting™

When completing the PDI+ Comptia technical certification course as well as getting your customer Service Team CSSA trained, your organization can take itself to the next level and become a Comptia certified Authorized Service Center or Authorized Service Center Gold.

CompTIA ASC (Authorized Service Center) Gold
The CompTIA Authorized Service Center (ASC) program recognizes PC, Network & Server Support businesses that employ certified technicians. Give your business an edge and show customers that your organization is committed to quality technical service. Obtaining an ASC designation assures customers that they will receive a high level of competence and service from your business.

Onsite Training

Supporting and helping our customers expand and grow their business is just one of Image1 strengths in becoming one of the industry's leading distributors of laser printer parts.

Our hands-on courses that cover HP and Lexmark printer training, are taught by instructors with many years of printer repair experience. We are always on the cutting edge of repair techniques and fixes.

All courses include:

• Model Differences (when applicable)
• Laser theory
• Paper path
• Menus
• Specialty/Service/Diagnostic modes
• Teardown